I had a package containing a live tree delivered this morning to my home while I was out.  I use the word "delivered" in the very broadest sense of the word. The driver threw the package blindly over my 6' back garden wall, whereupon it has caused damage to one of my wife's plants. :(i) I had supplied three neighbours' addresses in the event that I should be out.  This was also clearly stated on the outside of the supplier's packaging.  I have established that two of these neighbours were in at the time of delivery. (ii) The package was clearly marked "Fragile" and "Live Plants: This Way Up".  Suffice it to say, the package was not "This Way Up" after having been thrown over my wall. (iii) There was no card or information posted through my letterbox relating to this "delivery", consequently it remained outside subject to the elements for several hours. I have informed the tree's supplier of the crass thoughtlessness exhibited by the driver & that fact that I shall not use that supplier again if the delivery is via XDP Express. Of course, you get no response from XDP's erroneously named Customer "Services".