Surely XDP must try really hard to be this bad? It can't be just luck. I ordered furniture. First tracking notification they sent showed they had already tried to deliver the previous day. Then I had a call from the driver saying he couldn't find the house, his satnav had sent him miles away - but he would try again today. 10 minutes later, same driver calls back to say actually it can't be today as my parcels were in another part of the depot. Few days later, get a call from someone else - arrange delivery for Monday. I make sure someone can be in the house all day. No delivery. Same guy calls back, very apologetic, arranges delivery for Friday. On THURSDAY, they attempted to deliver - no one home. Same guy, promises to call when he can rearrange something. No call received. No more delivery updates. Then a few days later a missed call from the driver, with a message he couldn't find the house. Called back, but had already left the area. Wasn't prepared to be messed around anymore, so I contacted the furniture store who gave me a refund and had the goods redirected back to them. The bit about not finding the house is rubbish - it is an older house on a very major road - every satnav can go right to it (we frequently have courier deliveries from different companies without problems). And I recognise that sticking to a 2 hour slot might be difficult... but at least keep to the same day. Fortunately there is a choice - I strongly recommend to look elsewhere if you need a delivery service to represent your business.