Company tried to deliver on Monday when I was out - a text giving me advance warning would have been great, A card was left outside my front door ( lucky my husband found it as we don't normally use the front door) with no contact number and two different consignment numbers. The email given for customer services is wrong and I had to google the company to get to their home page for a customer service number and a valid email address. I emailed 'customer services' on Monday night asking that delivery be rearranged for the following Wednesday. and telephoned customer services on Tuesday morning to confirm that Wednesday had been arranged. Apparently they do not check emails and the goods were once again out for delivery. But no matter the girl booked me in for the Wednesday. I arrived home on the Tuesday to another delivery card ( this time posted through my letter box - so a big improvement there). On Wednesday morning I tried to track my goods via their website but to no avail. After many tries I finally got through to 'customer services' who informed me that the consignment number was obviously written badly and should have read 55 at the end instead of what looked like two letter 'S's. No matter I was now talking to customer services and asked if my goods had been scheduled for delivery. She said that she couldn't help me and would give me another number to phone???? I told her that I had I had managed to speak to someone on this number the previous day and she mumbled something about they can only help if its not busy that why she gave me another number to phone who were 'customer services'. I asked if she was customer services and I think she mumbled that they were but I should phone up this other number and they would help??? Well many tries later phoning this 'other number who would help' ( and selecting option 3) I can get no one to pick up. The whole process with this delivery company has been convoluted and frustrating. I really don't know why Mayfair would use them????