The item has been showing as in the depot since 10th January 2018. The tracking shows that it has been out for delivery 4 times , but no one has actually turned up at the house (we are always at home!!). No card has been left anywhere. The main office (after waiting for 25 minutes to get through , has fobbed me off to the Sotland depot. It is showing as out for delivery today, but nothing so far. I have been on the phone in a queue to the Scotland depot, with no one answering the phone. I needed the item for an exhibition tomorrow, 24th January. The item was purchased on the 9th January. I'm appalled and disgusted by the lack of service. This will affect my showing tomorrow as the item was for my business. NEVER DEAL WITH THESE PEOPLE AGAIN !!!