Without a doubt the worst delivery experience I have ever had - and not because it was late! If you are thinking about using this delivery service then please read on and be warned. XPD was thrust into my realm of experience when I bought some exercise equipment. I was worried that delivery of the equipment would coincide with my holiday so telephoned the company to ask for the date to be moved back. This is my email and the confirmation I received that delivery would be rescheduled to 10/04:based on our phone conversation: Good afternoon Just to confirm, as discussed on the phone a couple of minutes ago, we will not be in a position to take receipt of this consignment until Tuesday 10th April. If you could hold on to it until then that would be great. Hello, I can confirm this has been actioned with the depot Thank you Customer Services So far so good. I then received news whilst on holiday that the item had been left outside my house 3 days early. XPD put a note through my door saying, "Delivery by side gate. Photo taken." How kind of them to take evidence to prove that they have delivered 3 days early and just left the item outside in the rain! Not only did XPD deliver 3 days early but they also can't seem to figure out when/if they have delivered; 2 days after delivery I received this email: "Dear Customer, A consignment is on its way to you from one of our clients - POWERHOUSE FITNESS At this stage the consignment has been put out for delivery by the delivery depot, and is expected to be delivered to you PM" Seriously? This was sent 2 days after the delivery was made! I later received an email that said that they, "hope you have received your consignment". Is successful delivery by XPD is based on hope? Powerhouse were trying to find out what was happening and I got an email on the same day from them saying, "I can confirm that the carriers have got back to us and that your goods are booked for delivery tomorrow." So XPD really had no idea what was going on or when they were delivering. I was lucky that it hadn't rained harder during the 3 days I was away. I still haven't received an apology from the company but, given the emails with conflicting delivery dates, they probably don't even realise that there's a problem with the delivery! I haven't even received anything close to an acknowledgement that there has been a problem but I am not surprised, given the other reviews for XPD. Think carefully before using this company!