They don't give a rat's rear end about client service. Ordered a fridge from Aldi. Agreed date of delivery and paid my money. Took day off for the fridge to arrive. Dispatch notice came from aldi the night before and it held the tracking details for the courier. I waited all day for comms from the courier and all day for the delivery. It didn't arrive - tried to contact the courier..no response to emails or calls. Tracking system showed no update. Contacted aldi as, after all, they have a legal responsibility to get goods to you by the agreed date. Their response was to refund the delivery fee - no good to me when I had spent 60quid on food ready to go in the new fridge which has now been binned. I did get an update this morning - the courier could not locate my item. A couple of minutes later, I get a text from XPD telling me they will deliver in four hours time. So...I am expected to drive home from work and meet their needs? There's something up here. The text offered me the opportunity to contact the driver and change the delivery - no call was picked up or texts answered. Now my husband has got home and found the fridge left in a private workshop which should not have been entered. Am utterly disgusted with XPD - Aldi is equally as guilty for subcontracting to an absolute shower of idiots. Next they will want me to pick my own potatoes and drop them at the shop for payment! Wont use aldi again. And xpd's tracking system still shows the fridge out for delivery when it's been dumped in a workshop where anyone could have taken it.