Delivery for Disabled Recipient We booked a children's new bunkbed for Friday to be built on Monday by a handyman as I am disabled. Did not show up. From the reviews here, that's not a shock really is it? Didn't reply to numerous calls. Did not respond to email. Tracking made zero sense with multiple entries of the same package saying various ambiguous things. Looks like it's worked this way so they can say they tried to deliver. However, no card, no explanation, no apology. I assure you all, there were folks in. Nothing Sat or Sun Monday we got rude replies saying 2 out of the 3 packages would arrive between 4 and 6 - after the handyman had left. The other one would arrive at their depot Tuesday. The shop themselves were confused by this and tried to help. The package didn't show up in the alloted delivery window (despite that still being 3 days late as it was) The next day tracking said two deliveries, one of two parts, one of the other. Again, multiple entries in the tracking that confused things. A driver finally turned up with one package. Told him the story and he discovered the other two were in the van. Yes, he wasn't aware and if I hadn't asked he would have gone off with them. Took video footage, marked *not inspected* when signing (disability means I couldn't inspect contents myself - there was somebody in who could have Friday-Monday of course), and also noted the damp and holes that damaged the packaging on all three boxes. Took photos of all that too. Because I'm disabled and looking after two kids it's been an utter nightmare for all involved. Even the delivery driver was frustrated - I imagine he also bemoans the utter ineptitude of the companies logistic department. Will be sending all the video, photos, email correspondence etc to the shop so they can decide if they want to use them again, trading standards, and to the head office for a explanation. Perhaps if there's not compensation for all the wonderful folks who had to rearrange things to help me out, including not being at work on Friday - Tuesday, then at the very least we could all do with an apology.