This company really do need to take heed of the barrage of bad feedback they are getting. Firstly, I was told that a mattress I had ordered would be delivered between 1.08 and 3.08 on the first attempt at delivery. This slot wasn’t a mutual decision, that’s what I was getting whether or at home at that time or not. It didn’t arrive, update on the system says “service fail”. Yes, I couldn’t agree more. Email sent. No reply. Tried to contact on their premium rate number, no answer. System updated with a new time slot for delivery, no contact as to whether this was convenient (it wasn’t) but I needed have bothered asking for my friend to waste their day sat waiting for it as they didn’t attempt delivery AGAIN. Another email sent, another attempt to ring. No response to either. System once again updated with a delivery slot on a different day, 15 minutes before the item actually arrived(so if you don’t happen to look online at 5 minute intervals or are 15 minutes from home or more, you’re out of luck. It really is appalling. Still haven’t had a response to my email voicing my complaint either. If it’s at all possible please don’t use this company. It’s not worth the stress.