Been trying to call these guys for two days and no response. Nothing. Original time slot was for same day I received the SMS. so I couldn't arrange to be home, tried to contact number in SMS to rearrange but always went straight to "O2 messaging service" (i.e. it's a private courier's number, not an XPS business account). So delivery failed. Next day tried every contact number I could find and e-mail addresses. Absolutely no response. Couldn't get through on number in text message – goes straight to O2 messaging service – Can’t get through on phone number in e-mail – always busy Can’t send text message via website contact form as it fails saying “Oops! Something went wrong and we couldn't send your message.” Couldn't get through on any other 'public' number on website or associated pages. Funny thing is the tracker said the consignment was back at depot 19 minutes after the failed delivery - yet google puts our address and their local depot as a 38 minute drive (in car not truck). So also be warned, do not trust that their tracker thing is actually telling the truth.