Like many others on this site I had a text message giving me a precise delivery slot. They didn't turn up, they didn't call before or afterwards, their phone was permanently busy and they didn't reply to emails. Eventually got through on Monday - the goods are still in the warehouse. Unbelievably, they told me "we don't answer the phone if we're busy". This is a company which claims "our reputation for customer focused logistics has gone from strength to strength". Not with 80% of its reviews rated "terrible", it isn't. In future I intend to check which couriers are used before placing an order and if it's XDP I will shop elsewhere.