This is categorically the most appalling service I have experienced from any company. They promised to deliver a bed frame on four consecutive days and each day failed without apology. The fundamentally do not care. I took 4 days off of work instead of one to except this delivery. If I don't work I do not get paid. So I had a loss of £400 in earnings. On top of this the bed was ordered to host a couple who had booked on Airbnb to stay in Brighton for the Fringe Festival and Royal Wedding Celebrations. I had to cancel this poor couple's stay through Airbnb as I did not have a bed and will have a black mark put against my name. I lost £260 from this in addition to the £400. Of course I explained my situation in over 15 telephone calls to XPD, Customer service ( a joke) when they pick up they are rude and have so much of a bad attitude. I called the depot who don't pick up the phone and finally Wayfair, who I ordered the bed from who were incredibly helpful and tried their best. It is such a shame that Wayfair have to use this terrible company. Every other product I ordered through Wayfair was delivered through other couriers services such as UKMail & UPS - who were both outstanding and also very charming. I have been from rage to tears to just being numb. The amount of stress and anxiety they have caused on top of the £660 loss has been huge. They seem to think that they have some kind of monopoly on the delivery market and therefore can treat customers with distain and disrespect. They are unprofessional, impolite and I hope that better companies can take over their business. Here I am on a beautiful Saturday evening still waiting in hope for the bed-frame that for today was supposed to be delivered between 13:51 - 15:51 - it is now 17:51. I have had no phone-call - no communication. There tracker device does not give you any idea of where your delivery is - it will just say whether it is in the depot or in transit and is updated randomly once a day and not accurate. The company claim the driver cannot call the customers, but they also do not pick up the phone at Customer Services - so there is no way to find out what is going on. So you sit and wait and wait and wait. NOTHING!!! Maybe this company is going into liquidation - maybe all theirs staff have been sent home? Do NOT use this company. They are crooks. They don't care. They don't compensate. They just think that the customers will put up with whatever poor service they deliver. I had one phone-call from the depot yesterday promising my delivery today, it wasn't the manager because he refused to speak with me - he was "too busy" Too busy for his customers? Maybe he has many complaints to deal with. Shockingly bad company!!! They have ruined my entire week through their incompetence and disrespect.