I got an email at 09:05 (am) about a delivery today, due "AM" and spent the whole morning waiting for the "AM" delivery. Went on their website to check for details only to find that they had detailed the "AM" delivery being "4:30AM - 6:30AM" (yes- "AM", not "PM"). So I emailed them to ask for clarification as I had to go out. Got no response (but didn't really expect it), searched for a free phone number (wasn't going to call an 087 number if I couldn't be guaranteed to get anywhere), found a fixed landline number, and was in a queue for 18 minutes. Hung up, redialled, had the phone answered and put straight down. Tried again- same thing. So clearly SOMEONE was there, but didn't want to answer. The delivery driver arrived at 5PM (yes- PM) but was very nice with it. While mistakes do happen, and I have every sympathy for people earning a living- rubbish customer service is not the best way forward. I too earn a living, and expect to be treated as I'd treat others. And not giving me a way of contacting the company when the error is theirs- not very cool