Can’t work out how this company is managing to stay in business. All the horror stories here are true. They gave me a delivery slot and then didn’t turn up. Emails to the depot ignored. Phone calls to the depot never answered. Emails to customer services ignored. Phone calls to customer services diverted to voicemails and never returned. After intervention from my supplier, they then started trying to deliver but without actually having the sense to notify me. The first 3 attempts failed since unsurprisingly no one was in. After continuing to not answer phones or emails, they got lucky and caught me in one lunch time and were able to deliver my chair. Shame I can’t post a picture of the state of the box. It looked like it been dropped several times and rolled around in puddles. The cardboard was so sodden that I could pull it apart with my hands. I won’t be buying anything from companies that use these goons.