Utterly, utterly dire. XDP are the absolute worst logistics firm I've ever dealt with and one star is one too many. Waiting for a delivery from Wayfair, with a delivery day organised with XPD. I asked them to confirm this date and a time range as I need to take time off work, however no confirmation comes through so I don't take time off work and attempt to contact them to rearrange delivery. I get home to find a blank card with no tracking number, and have to call the main number multiple times to attempt a redelivery. They eventually say they'll have to email the local depot on my behalf as they can't get through on the phone. This morning at 08:32 I receive a text from XDP saying my delivery will be with me before11:55am, short notice so my wife waits in for the delivery. At 12:11 I receive an email from XDP telling me an attempt was just made to deliver so I urgently call the mobile number provided hoping to rearrange with the driver. Staff member at local depot cuts me off, rudely dismissing me and saying nothing is in the area today and I must be wrong, denies that XDP sent me a message and it must be from someone else. Staff member keeps disputing my claims and refusing to answer until the supervisor takes over, also refuses to acknowledge I've been sent messages and is incredibly rude, suggesting I don't know the difference between a Tuesday and a Thursday. Supervisor just keeps saying this whole thing is my fault and I should have waited in for an entire day without confirmation the delivery is coming, but then says she's checked her systems and claims I was sent the text and email on Tuesday but they must have been delayed getting to me for two days. Supervisor then blames IT department and claims their systems crashed this morning. I've checked the tracking service which confirms the text message was sent out to me today but the depot staff dispute what is there on their own system and are instead calling me a liar. I know things happen with logistics and mistakes happen, and I would have accepted this if the staff hadn't been so rude and abrupt, making me out to be stupid, a liar and putting all of the blame on me. An absolute shambles, the entire firm. Expect the very worst level of service from all levels of this company.