I had 2 parcels collected to be returned to The Range... (ZDBWKT007500). The courier failed to turn up twice and on attempt number 3 have scanned one of my parcels but the second (a 7foot parcel) has gone astray....I was promised a call back from their escalation team last Wednesday (23rd) and still waiting. They were to send a two man collection due to the size and weight but a guy turned up at 7.30pm on his own with his girlfriend in his van. Darlington Depo. Seriously considering reporting this as a theft to the police as I can’t even speak to my local depo as nobody ever answers the call... The Range have made investigation (apparently) and maintain only one parcel has been validated. Parcel of that size do not go missing! Please do not use them!