I waited for 3 days for a package and made made countless phonecalls to the customer service line (which costs a bomb btw.) I kept getting told my parcel would arrive “tomorrow” but tomorrow came and my parcel never did. Eventually I got through to a decent person who investigated and discovered they’d been delivered to a kitchen shop around the corner from my house and they had been there the whole time. Due to matters I can’t be bothered to explain, this delayed our house move by a week. Absolute time wasters. I think companies need to listen to these terrible reviews and stop using this courier service.