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Anonymous
DO NOT USE As a company we have used XDP for some time now and have always been pleased with our local depot and drivers. We have had the odd problem but nothing out of the ordinary, UNTIL 2 MONTHS AGO. They do not collect, the local depot doesn't ever answer the phone or emails, (this is not exaggerated, the local depot has not answer their phone or replied to emails in over 2 months), our Emerald team who are supposed to look after us have lied, fobbed us off, promised call backs, promised calls from our area manager, none of it has happened. We have had deliveries marked as delivered when they weren't then it's taken over a week to get them redelivered, damages they have refused to reimburse for, delays, failed collections and whats even worse they charge you for the non collection when they didn't turn up. Collections have not been scanned incorrectly, so they register in the following week. You get two weeks of surcharges for not meeting the minimum weekly invoice total, when they were actually collected in one week. No one at XDP helps, returns calls and the accounts department won't reimburse us for incorrect charges. They are impossible to deal with and we have now taken our business else where. We highly recommend you do not use them. As a result we have had bad reviews and angry customers who we can't help because no one ever comes back to us
5 years ago
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XDP has a 1.4 average rating from 2,202 reviews

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