Well, seems like the sellers using XDP need to use another courier. Expected parcel by 10th, especially as on the 8th I had received a text saying that the parcel had been picked up from the seller. No consignment number on the text (or from the ebay seller). Web chat button does not work (the ITdept said it was because there were no agents). As my phone bundle does not include 084 numbers, I refuse to pay while a company makes money keeping me on hold - if they are a good company they would use an 03 number. Can't find an email and their web chat does not work so can't contact the company And no, the parcel has still not arrived ---- As the response from XPD is likelt to be contact the seller (even through XPD are the delivery company), the seller has advised they have had poor experience and will not be using XPD. It will be interesting if the XPD response to this comment explains why they don't have a free customer service number- pity all those who have actually made a call and been left waiting.