How bad can it get ?
Aldi Order no 24501153
XDP Consignment Number:ZWAEXN133280
We ordered garden furniture 1st April. To comply with the 3 to10 working day delivery. It should have arrived by last Wednesday 17th April. Wednesday 10th April we received a 21 minute notice from XDP that a delivery was to be made. By that time we had been out of the house for 2 hours. But. The delivery must have been for the cover we ordered and not for the furniture, because the delivery had come from Nottingham in a tiny van. XDP only have one man delivery services from that depot. XDP say Aldi have put all the garden furniture down to Economy Delivery (1 man) but it takes 2 men to deliver the furniture. XDP say that all the furniture has been loaded onto a lorry and sent to Birmingham. We live in Nottingham, so our furniture was going further away.
Karen at XDP promised the furniture would arrive, yesterday, without fail, between 2.35pm and 4.35pm. XDP were employing more staff to cover Good Friday, because of Aldi's error. So we stopped in all day. We have stopped in for 8 days now. Needles to say the furniture didn't arrive. We don't know where it is, or if we will ever receive it.
Neither XDP or Aldi telephoned us to let us know.
Despite telephoning and emailing both Aldi and XDP almost every day we still have not received the furniture. Aldi don't care, they have our £199.99 plus the price of the cover (we have no use for a furniture cover, we do not have the furniture.) XDP don't care, they just lie.
The moto of this story is. Never buy from Aldi again and never use, or buy from any company who use XDP
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