I was promised a delivery on Thursday 9th May. It is now the morning of Friday, no sign of my goods. As it was two packages, one got sent to the wrong delivery depot. Rather than telling me this, and letting me know they would not deliver Thursday, which they could have done. I was left to wait until after my 3:08pm - 5:08pm slot to then try and find out what happened to my delivery. Eventually the depot replied to my fourth email (the one that told them how bad I thought their service was!), to tell me what had happened. The depot staff surely knew this earlier, and one phone call to me, earlier in the day to inform me of the situation would have meant less stress for me, and now less stress this morning, as I try to find out where my goods are, and if they are going to bother to deliver it. I would have thought it would have been a bit of a priority this morning, but no, clearly not. Their number is engaged, probably dealing with everyone else they have let down. I have a least got through to the sellers, who are also trying to find out what is going on, but having the same luck I am having. At this rate, I am going to demand a refund, and go elsewhere for my stuff. Will check next time I order a big item, to ensure this delivery company is not the one dealing with my order. If I had checked the tracking information sooner, I might have been able to find out quicker, as it did state it had split, but I trusted and email and text telling me the delivery time. Plus is it the customers job to ensure that the company they are trusting to deliver their goods are doing their job correctly. No, I don't think it is.