Pretty terrible service. Parcel due to arrive Wednesday, I never received notification of it being out for delivery so I emailed to enquire and was told it would be delivered Thursday instead. Then on Thursday morning I received a text saying it was out for delivery between 12 - 2pm. I took time off work to go home and wait for the delivery and at 2:30 there was still no one. I emailed again (their phones are designed not to let you through) and received a response saying they were trying to reach the driver but couldn't. Throughout the next few hours I emailed a few times with no further response. I waited until 5pm when I finally got in touch with the company I ordered the product from, who said they had a direct number for XDP and would find out what was going on. They weren't allowed to pass the number to me but said they'd phone them and then phone me right back. About 5 minutes later I got a return call from them saying they'd spoken to XDP and the driver wasn't coming today after all. At this point I had been away from work for an entire afternoon for nothing with no communication. I am now having to figure out how to receive the parcel tomorrow as I can't afford to take more time off work. The individual who had emailed me from XDP seems nice enough but clearly it's a terrible system. If you are a business looking to use their services, I would highly recommend you look elsewhere as to not pis off your customers.