They have decided to deliver the item that I ordered from Wayfair a day before the delivery date. Of course, no one at home. The driver was useless unable to speak English but just said "impossible?" They dont have telephone number, so only way to contact is chat online which you have to wait for your turn ( it took more than an hour). E-mail was ignored, no reply. I have patiently waited for my online chat & eventually gone through (at that point I thought no one worked there) the guy called Tom had managed to end the chat straight away as soon as the chat was on. He called me back, but his attitude to solve the issue was very poorly managed. There was no point to chat as they didn't know what they were talking about. He tried to call the delivery depo, he failed. So basically they don't have a system to communicate with their driver nor knowing where the delivery vans were (no GPS). The day when Tom said it should get delivered today, didnt turn up. What a waste of my day. I have emailed Wayfair to sort it out to get delivered as it's their choice & they have deduced the payment without the item got delivered which should not happened. They have tried but failed again. The delivery turned up somehow today (I have requested to get deliver on 15th August, today is 12th). No phone call or no text messages from XDP. Luckily my kind neighbour signed the item for us (it's not small item, but its a big bike shed). They are absolutely joke. What kind of people ask someone like neighbour to take a large item? If you have common senses, you don't. I won't use Wayfair again until they change their delivery company. AVOID AVOID AVOID.