XPD appears to have contract with various high street retails and due their incompetence they are damaging the reputation of the retails that they deliver for. I used The Range to purchase a table set that I still don't have. I waited at home the whole day for my delivery. when it didn't arrive in the ETA slot I made hourly enquiries to find out the whereabouts of my delivery directly through The Range. There is no direct line for XDP and can only communicate via web chat. They were really abrupt and unhelpful. You are expected to wait until 7:00pm which is the latest time that the item can arrive. The drivers aren't required to have a work phone so if you live in a flat it's useless. The agent Tom gave me horrible customer service, terrible attitude. he left me feeling worse off and didn't reassure me on anything. he even said id have to pay more to have the item delivered on a Saturday. whatever you do stay away from this company, especially if you have things to do with your day. They need to have a complete rethink on their customer service standers, meeting customer expectation and tracking service. if I could give this service a 0 I would!