If it was possible to give -1 star I would. I bought a bed on eBay, it was supposed to be delivered by XDP. I took a day off work to make sure I'm in on the designated delivery day. They gave me two hours slot, but nothing was delivered, nobody knocked at my door, no card was left. Next day when I tracked it, it said that delivery will be attempted in the afternoon. Again, took another day off but unfortunately nothing was delivered again. I called customer service and was told the driver was at my address twice, he even took a picture of the bottom door. Didn't bother to come upstairs to my flat to let me know he was there though. Trying to explain to customer service that I had no way of knowing they were outside my building because they didn't come up proved impossible. When I got frustrated they become patronising telling me there is no need to shout. The result is they re-scheduled the delivery for next Thursday. My only worry is that the story will repeat and the item will eventually be sent back to the seller. Is it really that hard to understand the driver has to come up to tell me when he is there otherwise so I can come down to get it? Just to highlight they deliver but DO NOT carry anything to your flat. Customer service treats you like you are pain in the butt, simply there is no winning with them.