Ordered a new spin bike online from fitness superstore on the Sunday and choose the next day delivery option - the earliest was Tuesday but I opted for the Wednesday as I was off work and this was a big package. I received a text on the Tuesday night to say my package was at the depot - then it went silent, 12pm on Wednesday no package had yet arrived, no text, scheduled delivery times or anything, then 2pm still nothing, no updates. 3pm phoned fitness superstore who tried to ‘chase’ and get in contact with XDP to no avail. Anyway, Wednesday came and gone with no delivery or status update - the delivery charges by fitness superstore was refunded by this point. Then get a phonecall on the Thursday morning from the delivery driver “I’m outside your house what do you want me to do with the bike?” - I informed the driver he was a day late and I was at work as I used my holiday the day before (the scheduled delivery date) to wait for this package. I asked if he could re-deliver the same day after 4pm when I got in from work and was told “it’s not on my route”. I told him to return the package then as I didn’t want it left out in the street. (Not sure if they realise people work 9-5 and if they don’t give 24 hours notice then people won’t be in - to which that is not my fault if they don’t deliver at the expected time). I phoned fitness superstore who had tried to investigate this issue and see if it could be delivered after 4pm on the Thursday but surpringsly for a courier company they don’t do specific delivery times (or specific dates by the looks of things). I have since asked for the item to be returned for a full refund. It’s an absolute shambles, what was the driver expecting if he was turning up a day late, what was the point of me wasting a Wednesday, why could I get no updates from the company to say their was a delivery issue. If you look at other reviews online for this company you realise this is pretty much similar to everyone else’s issues and is nothing unique. It’s an absolute joke that they can be called a courier company, I would advise avoiding all companies who use these as couriers. I would give this 0 stars but unfortunately that is not possible, couriers are meant to work around the customer not deliver when they feel like, absolute shambles. (FYI - They’ll no doubt reply to this message as it’s in the public domain now, but they’ve ignored my 3 emails prior to this)