1 star is too kind. I thought Yodel and Hermes were bad but I was wrong. This is indeed the worst delivery company (i use the term loosely) out there!! They were supposed to deliver my new dinning chair and tables on the 10th December and didn't. The next day, I called Wayfair who chased it up. They provided an update to deliver on the 11th December. Upon delivery, they refused to bring the boxes up stairs as I live in an apartment. Now, cll me crazy but where is the delivery service???? Very disappointed that Wayfair would chose to partner with such a company who has now lost them money. Disappointed!!!!