I ordered a bed to be delivered Friday 30th. It turned up on Thursday 29th. The courier refused to tell me when he could re deliver an who he was working for so I couldn't sort it out with the office he also put the phone down on me twice and then refused to pick up after blatantly telling me he would not help me further. My parents waited in, in an unlived in and unheated house from 8 to 6 on the Friday and it never came. I was assured that it would be delivered the following Friday between 10 and 12. My parents waited - by 1pm nothing - was then told between 3 and 6. At 6.20pm when the office was still supposedly open, they rang but no response and gave up. Have left a message with out of hours service - no response again. These people are morons - clearly evident by the response you do get when they finally do answer!