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Toby
ZWASSR148076 AND ZWASSR148792 Do not use XDP for anything as they are unable to keep any promise, just read the reviews on this web site. Please call anyone you wish to buy from and check that this utter shambles of a company are not used, they will not deliver your goods. I ordered a mattress a week ago for a next day delivery and XDP were the chosen company used to deliver the goods. They lost the first mattress. It's 190cm x 135cm x 26cm and weights 30kg. They lost it. I waited for the replies to emails sent, nothing, and no one answers their telephones. I used saynoto0870.co.uk to find alternative telephone numbers, they didn't answer any of them and they all rang. I spoke to a number of people at World Store, and no one had a kind word to say about XDP. A lady explained to me that because there were no updates to the tracking site, it was usually down to XDP losing deliveries, I got the impression that XDP do this a lot. They sent another mattress out, same size and weight, and unfortunately this too was sent through XDP. Their tracking site was updated with receiving the mattress and I sat all weekend checking. No updates until this morning, the local depot had received and and it was placed on the van for delivery at 09:13. I received notification that my delivery was due between 12:25 and 15:25, so I waited, I even checked my door bell three times, it was working. I have windows in my flat that I can see 180 degrees to the main road, any delivery van coming, I will see. I kept refreshing the tracking site and at 13:12 I was carded, the team could not deliver the mattress and I was left a card. I have been to the front door, there is no card. I have just received a call from XDP in Birmingham who have informed me, "There was an update in the system at 11:30 that they could not fit the mattress on the van and it will be delivered on Tuesday. It took them over two hours to realise that something would not fit, and then it took four hours for their Customer Service to inform me? I vented my anger over the phone to the poor girl tasked to call me, and for that I apologise. But it doesn't excuse XDP's ability to lie to customers and avoid their core business, delivering. I have since called World Stores and cancelled the order with them. Funnily enough XDP can update World Stores system of the call they made to me ten minutes before I cancelled the order, but they are unable to keep their customers updated. The episode has cost me more than the mattress cost in the first place. You have been warned.
9 years ago
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XDP has a 1.4 average rating from 2,202 reviews

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