Worse delivery experience I ever had.
I got my bed frame delivered by XDP from Wayfair and it was estimated for Monday.
On Friday: I receive a text at 9am saying my delivery was on his way expected to arrive 11am-1pm, but I work so try to contact them. The delivery got carded but there was no card when I got home. No way to get them on the phone so use their shitty app and after hours struggling to login and enter that reference. Yes because their application doesn't accept copy/past which you would think is the most important feature in an application where most people will copy/past a reference. Anyway I managed to reschedule delivery for Monday like it was suppose to arrive, reschedule got accepted on the app.
On Monday: I took a day off as delivery was expected on that day. No notification, no email, so try to contact them again, impossible to get someone on the phone. So give u and contact Wayfair instead. Wayfair manage to get them and apperently they didn't know where was my bed frame. Awesome I just wasted a whole day off work for nothing. Wayfair told me they'll contact me tomorrow to update me and arrange a redelivery. But wait for the best...
Tuesday: I didn't ask for redelivery, they didn't contact me but I receive a notification at 9am for a delivery at 11am AGAIN. I was at work so talk to my manager and managed to get some time off to rush home and be there for the delivery.
The guy call me to ceck if I'm home and litteraly complain that I wasn't there on Friday and that it was the 2nd time he had to come when I never asked for a delivery on Friday. When he arrives he leaves the bed frame downstair (I live on the second floor) and tells me here is your bed, bye. I had to ask him to help me to carry it upstair (when any other company would do it on their own without even asking. On the way the guy made a comment saying that it wasn't heavy to make me feel bad for asking for his help. It's a 32Kg bed frame I'm don't think it's too much asking to get help, especially when it's his job.
To summary, I wasted a day off work, do my best to be their when they decide to deliver, the driver was rude, no way to contact them, and I still didn't get appologies from XDP for failing to deliver on the day. It's personnaly my worse experience and I'll definately avoid them next time.
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