XDP = eXtremely Dire Performance
Ordered furniture from Wayfair which had a delivery scheduled for Tuesday but never took place due a van break-down. Accepted this could be a genuine unfortunate one-off.
Was advised delivery had been rescheduled for Wednesday for the same time slot. Again, nothing arrived and no communication to advise.
Contacted Wayfair who spoke with XDP and was advised delivery would take place on the Thursday. Again - nothing and no comms from XDP (the tracking showed the item was still at their depot).
Friday came and went and despite Wayfair advising it would come; it didn’t. Again, tracking showed another scan confirming the item was in XDPs depot but no attempt to actually deliver said item.
Utterly appalling company - incredibly unprofessional and incompetent. As a result of my experience, I’ve been put off ordering anything through Wayfair.
The stress and hassle of having to have someone at home for a week on the off-chance XDP might deliver is completely unacceptable. I will go out of my way to avoid engaging with any company using XDP as their delivery agent.
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