Like many of you, I didn’t choose XDP, rather I had XDP forced upon me. I’ll be doing my best to avoid this in future. I too tried to be understanding because of COVID and all the rest of it, but XDP’s service would still be shocking if we were in the middle of the bubonic plague. So far, I am only a few days passed the date that my stuff should have arrived so reading other reviews I’m settling in for the long haul. My primary complaint is with XDP’s assertion that it is in fact my fault that my parcel isn’t here. XDP have the audacity to claim I’ve been “Carded” on their tracking system since I wasn’t around to take the parcels from them. They have 100% not been here because I’ve been working from home within 4 feet of my front door, no sign of the card I was supposedly posted either. I can only assume that this is a bare-faced lie as our street has a unique postcode, there are only 6 houses on it, and we are number 1 with the street sign literally affixed to our house, so it’s not as if they could have visited the wrong address by mistake unless they are gravely incompetent. You would think that for a company that primarily spends its days locating houses, mine would not present a significant challenge. No way to contact the company at all. I can’t even sign into the app because trying to create an account involves a step with an email link to verify your address which, fittingly, never arrived either. The website invites you live chat via a link “at the bottom of the page” that isn’t there. Call centre is closed and I’ve been ghosted by their email address, although they’re probably overwhelmed by the number of complaints they are getting at the moment. Meanwhile, Amazon, Royal Mail, DPD etc perform almost as quickly as usual with regular tracking updates. I am amazed to have encountered a delivery company even worse than Yodel. I think checking with sellers to vet their delivery company in future is a good idea, XDP smacks of a company that has bitten off more than it can chew and is, frankly, flailing. A disorganised company with dishonest practices.