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Anonymous
Ordered garden sofa from Laura James,paid on line via PayPal. Were emailed to advise delivery of two boxes. 24th April. Consignment was for two boxes. Delivery was off one box. We’re asked if they should leave one box and deliver the other on Monday. Rather annoyed but agreed that we would settle for this. I offered to sign and driver said. Not required. I said would he contact the depot. He replied that I had to. We have emailed,tried to telephone. No answer. Apparently they are all working from home. No delivery arrived Monday. The parcel tracking system says that two boxes were delivered!! Telephoned Laura James who are garden furniture was purchased from. They have also failed to get contact with them. We have half the sofa, with fixtures and fittings for the rest, and glass for table top. Disgraceful customer care and service. Have been sent a generic email from XDP saying they will reply in 24-48 hours. Laura James have asked us to call them in 72 hours as from yesterday. We have made 3 calls to Laura James since Friday,when our delivery was scheduled for. If no result tomorrow,we will be contacting PayPal. Not happy at all.
4 years ago
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