Ordered a new mattress online for next day delivery. Great product, excellent service ... Then XDP got involved. In a word .... Shocking. Got an email on a Monday informing me item picked up and in the system. Email address given to arrange collection day. I emailed on the Monday saying I was out in London all day Tue & Wed but home on Thur & Fri. No response but assumed all ok. Then in London on the Wednesday I get a text saying item out for delivery today between 15:09 and 18:09 (bit precise?). So clearly they did not read my email saying not to deliver on Wednesday. The text message gave a local number to call if you are unlikely to be home and wish to rearrange delivery. So I call number ... Rings for 2 mins then an automated message says subscriber unable to answer call and cuts out. I try again to contact them 10 more times on Wednesday with no luck. I get home very late on Wednesday (23:30). No sign of mattress, no delivery note or any indication they have been. So Thursday morning I try the local number again. I have it on redial and try it every 10 mins from 8:00 until 13:00. No reply. I then look up head office. Try that number. It goes to voicemail. I ring that number and the local number every 15 mins from 13:00 to 18:00. No reply. I also send emails to every address listed on company website. No reply. On the Friday I try all the above again from 8:00 until 11:00. No reply. I then contact the company I bought the mattress from, they answer straightaway, they are very worried by what I say, they also try contacting using their own contacts - they manage to speak to someone but they can't get hold of anyone either. All the while - the online tracking system stops dead ton the wednesday after the text is sent, no updates after that. So in the end I cancelled the order. I have purchased from a local store yesterday afternoon with their own van. It arrived this morning with no fuss, no drama and without having to wait indoors for days on end. XDP are dreadful. Impossible to contact. Guaranteed to make your life a misery and ruin your week. I'm still half expecting to come home one day in the next few weeks to find a big mattress dumped on my drive. If it does, I'm going to drag it down the local alleyway and leave it for the tramps to sleep on! Not my problem. Do not use XDP. Check who is going to deliver your parcel and insist on a different courier!