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Nick
I ordered a new boiler from a company in Manchester. Their couriers (XDP) phoned up on Tuesday to say would someone be in on Wed so they could deliver it. My wife had plans but cancelled them so as to be in fro the delivery. Wed came, nothing all day , then i came home from work and looked on their tracking site , est time of delivery was 2.16-516pm , as it was half five i left itin case they had had a bad day . By 7 pm i was annoyed that nothing had come and checked the website again, Allegedly they had tried to deliver the boilert and had 'Carded ' us. No card was found and no attempt was ever made to deliver it. I emailed the company i bought the boiler from and expressed my annoyuance of the no show and demanded to know what was happening. They phoned my wife up and said, Sorry our couriers do that sometimes , and it was agreed to be delivered yesterday. As my wife was going out for a few hours it was agreed that the boiler could be left with a neighbour . My wife was having a cup of tea and heard the letterbox go , upon investigation it was a card from XDP saying it was next door. She opened the door and asked if he could bring the boiler to us as we were clearly in and he made no attempt to deliver it to our house. To this he replied he was told we would ot be in !!. when asked again to move it she received a lot of mumbling and grumbling. The boiler was moved and put into our porch across the door so we could not shut it. My wife asked him to move it over so the door could be shut, More mumbling and grumbling. When she said to him if it had been delivered yesterday when it supposed to then there would not have been a problem then she recieved one parting shot from the ignorant driver and was told to F*** Off !!!!! I couldnt believe how arrogant and unpleasant he had been. Will never order anything from a company who use XDP ever again. The worst courier company i have ever had the mispleasure to run across in my life .
9 years ago
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