This has to be the worst delivery company in the country. I ordered two sofas from World Stores in February and, to date, I have still not received them. The first set of sofas were due to arrive on the 24th March. A pre-alert was sent out saying that I would be contacted within two to three days to arrange a delivery date. The following morning the sofas arrived unannounced and, as no-one was there to accept them, (small issue of having to work for a living) they were taken away. No card was left so I was in constant contact with World Stores for days. I now have them on speed dial since XPD do not or cannot answer telephone calls and their emails don't work. The one card that was left at the house (although they claim to have left several) had a mobile number which provided a direct link to Orange voicemail. I have spoken many times to the machine but never to a human. After spending a whole two weeks in the house over Easter whilst the rest of the family went out and about enjoying the holiday, my frustration levels went through the roof. Apparently, XPD had "lost" both of my sofas. Then, success. A driver rang me apologising for not sending me notification of delivery that day. He thought his supervisor would have done it for him. My elation at being able to return the deck chairs to the shed overcame everything else. Then came the news - the driver said that it wasn't worth bringing either of the sofas to the house because they'd been so badly damaged that they were unusable. He filed a report on the Friday morning and on the Monday World Stores ordered two new sofas but they wouldn't be in stock until the end of April. After a month the new sofas were in and dispatched with - XPD!!! Deja vu - another pre-alert - another missed delivery - renewed friendship with World Store Customer Services - agreed delivery date for last Tuesday - day off work - no delivery - want to murder someone - sofas delivered unannounced last Wednesday - sofas delivered yesterday (allegedly) although it didn't appear as though anyone had been anywhere near the property. Today there is a message posted saying that the sofas are unwanted. I'm assuming that it must be my dog who has made that decision since he was the only living being here. Tomorrow I will contact World Stores again and tell them exactly what I think of the incompetent, irresponsible and infuriating clowns that pass for a delivery company. Siege mentality has set in. I want the sofas. Would I recommend XPD to anyone? Not a chance!