Got a note through my door to say they tried to deliver my package but couldn't so I rang the number on the card so rearrange for another day. Was told on the phone that it had been marked down to be redelivered on the same day that I was ringing on and I told them that there would be no one home to accept. Person on the phone accepted that and said no problem, we'll deliver on the day you want. Get home to find another card that says 'behind gate'. A gate that allows access to several people, is 6ft high and the package was heavy, breakable and expensive. And of course when I get to my package that has just been thrown over the gate onto a concrete floor, i find its well and truely smashed. This company is even worse than Hermes!