Dreadful service,dreadful communication system.One word would describe the situation.Useless.Package due to be collected for return to supplier(World Stores).Three identical e.mails received from XDP reminding me that collection would take place with the usual three hour time slot and for someone to be available on Wednesday 27th May.Time slot would be advised during morning of delivery by e.mail.Wrong.Didn't happen.Tried constantly to speak to someone at XDP.Found myself in an automated telephone system which repeated the same selection of options and answers required FOUR times and still did not get the opportunity to speak to someone.No further forward.Spoke to supplier at World Stores.Staff very apologetic and confirmed they would find out what was happening and telephone me with result.Didn't happen.Tried again by e.mail this time to get a response from XDP.Didn't happen.Again spoke to supplier who advised me XDP would collect item the following day Thursday.Suggested I had an urgent medical appointment and would require a morning collection.Supplier would attempt to arrange.Guess what? XDP have now advised me a collection would be made between 3.46pm and 6.46pm.Need I say more.Watch this space but don't hold your breath.