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Nik from Hythe, Kent
XDP were supposed to be delivering a PC I had bought from Aldi for £450. I received an email and an SMS message at 11am yesterday confirming that it would be delivered with an ETA between 4.45pm and 6.45pm yesterday. Two men in a rented Enterprise van arrived at 7.30pm last night, rummaged in their van for a few minutes before knocking at my door announcing that they didn't appear to have my parcel and were going to return to the previous delivery address. They then disappeared and did not come back. It subsequently transpired that the delivery men marked the parcel as having been delivered on XDP's online track and trace system even though this is patently untruthful. I attempted to telephone them on the number I was eventually able to find on the internet only to find it is disconnected. I emailed them at their customer support email address and trackingupdates email address but have received no reply save for an automated reply that they may get back to me within 3 to 5 working days. I have contacted Aldi customer care to look into this, meanwhile I am without the computer which was clearly dispatched, purely due to the incompetence of this courier service - DO NOT USE! If I could have given them less that one star I would have done.
4 years ago
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