Do not buy from this company. Horrible product quality and worse customer service. I ordered an engraved pen as a farewell gift for my boss. The gift arrived quickly but the engraving was very badly done, with the gold ink only half-filled. As such, I could not use this as a gift at all. I emailed for an exchange but received no reply. A few days later, I received an email from the company asking for a review, to which I responded with my negative experience. It was only after leaving this bad review that the customer service followed up with me. Upon following up, they insinuated that the poor engraving was due to a packaging fault - it wasn't. Granted, they then offered to send me another pen, free-of-charge. But I explained that it was too late as I didn't have time to wait for the next pen to arrive. I requested for a full refund instead but they could only offer me a 20% refund. They also explained that my first email had gone to their spam inbox and suggested that I call them or use their chat line in future. It almost feels like they were suggesting I didn't try hard enough to reach them. After some back and forth, I could only get a 40% refund but they calculated this refund based on the item price, excluding the $9 shipping I had also paid. All in all, the experience showed that this company is all about saving costs and not about producing good quality gifts.