WOW AVOID TOLD THEM I WAS HAVING MENTAL HEALTH CRISIS NEED PAYMENT BREAK THEY TRIED TO HAVE GMP POLICE SECTION ME> THEY HAVE STILL REFUSED TO HELP AND TOLD ME THEY WOULD DEFAULT ME IF I DO NOT PAY THEM !!!! Terrible customer service and policies for dealing with venerable customers, especially anyone with mental health issues or disabilities. They have refused to give me a payment break of 30days on my loans and cards. I have just made the most recent payments on all accounts. Never missed any credit payment. Also long term loyal customer. I am going through bad , provable mental health crisis due to no fault of my own. Also have medically diagnosed mental health and neurological disabilities, this made no difference , they were none compliant with section 20 of the Equality Act 2010, "Reasonable Adjustments" I feel they therefore they discriminated against me, I have filed such a complaint today with them. They offered me this "deal" which meant if i didnt pay them they would mark my credit file with a non payment, if i miss more payments they will default me . LOL thats just normal process!!!! Other provides Like Vanquish Bank and 118 money were both amazing and in a very short space of time both offered me 30day payment breaks with no effect on my credit file. Vanquish actually are making a £167 interest payment due on my credit card account soon for me as well as putting it on hold for 30days . Crazy i needed 30 days so i can get back on top of my self employment and get everyone paid again !!! Am i not allowed any time off work for a mental health breakdown Zopa ? Well thanks for confirming my complaint is being dealt with. You have ignored that issue until now. I have no acknowledgement of my complaint in anyway . So thanks for confirming it ! I will be filing a court case against for mental health discrimination , wont use the ombudsman !!! Futher update 02/11/2023 Their repsonse was false and mis leading , they have offered me no support in the mean time. I have had to place further complaints about them discriminating under section 20 of the Equality act 2010 . Potential breaching FCA guidance when dealing with venerable disabled adults . They are making my mental health crisis worse and worse. AVOID ZOPA AT ALL COST