Zopa Reviews

Name: Zopa
Address: Zopa Ltd. 2nd Floor 40 44 Newman Street, London
Rating: 1.50

1.5 Rating 16 Reviews

13 %

of reviewers recommend Zopa

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About Zopa:

Zopa is a lending and borrowing exchange where everybody wins, except the fat cats. Borrowers get lower rate loans from lenders who make a much better return than the base rate on their savings.

Phone:

0207 580 6060

Location:

Zopa Ltd. 2nd Floor 40 44 Newman Street
London
W1T 1QD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like all other comments. Staff are useless and don’t make any effort to contact you everything takes weeks when it states 2-3days!! Never dealt with such a bad company!”

Helpful Report

Posted 4 weeks ago

“Terrible customer service. Staff are time wasters and unhelpful 50+ emails I’m still awaiting a response. [ ref:!00D200lh0K.!500P80JwTef:ref ]”

Helpful Report

Posted 1 month ago

“I'm sharing my experience with the hope of helping others. After falling victim to a devastating crypto scam, I lost $150,000. Despite trying various companies, none were able to assist me. On Aug 20, 2024, I received a call from Anderson, claiming to help me recover unclaimed crypto transactions. However, clicking a link he sent led to another significant loss. Feeling helpless, I discovered ( dorisashley71 (@) gmail. Com.), which had excellent reviews. Desperate for a solution, I contacted them. To my surprise,Doris Ashley successfully recovered my stolen funds within days. If you've been scammed online, don't lose hope. Mrs. Doris Ashley can help, regardless of the platform. Reach out to them for assistance. Email dorisashley71 (@) gmail. Com. WhatsApp+1---(404)--721--56--08”

Helpful Report

Posted 1 month ago

“Awful to deal with communication is non existent and received poor service from onset”

Helpful Report

Posted 1 month ago

“Avoid taking any financial risks. They adamantly call for increased investment, citing market trends. They shut off contact when I refused and wanted a refund for my initial deposit. I never received my money back. I can provide evidence that my funds and communications were restricted, yet COVSECLTD*COM was able to quickly help me recover all my dollar I invested and earned. You might try them out.”

Helpful Report

Posted 2 months ago

“I completely understand the disheartening experience it was to put money into this company, so I wouldn't advise anyone to get deeply connected with them for purposes aside from those that are helpful. Despite being the focus of numerous complaints, they never responded. As soon as "SIMONCH.COM" got involved, I was able to evade the plan.”

Helpful Report

Posted 5 months ago

“Don't fall for these scammers. When I was able to fund my savings account with them, I realized they were scammers, but they still claimed to have a good reputation. I asked for a refund, but they couldn't help me until I hired MADACOVI. CO firms through their website, and they were able to assist me in getting my money back from these scammers.”

Helpful Report

Posted 5 months ago

“Terrible Customer Service Dealing with Vulnerable Customers. They ask for more security than any other bank. The APR is 38.2 on their credit cards and they don't accept balance transfers from mainstream banks. There Customer Services has no common sense and comes over as being rude.”

Helpful Report

Posted 8 months ago

“Signed up to take advantage of thr balance transfer... Have been trying to do this on their 'app' with no joy for near 4 weeks! Customer service flit about with promises of calling back/ getting it sorted...in the meantime , my credit card is accumulating interest. Waste of time”

Helpful Report

Posted 9 months ago

“I have recently successfully completed an IVA. Looking to try and rebuild my credit score a well known site recommended Zopa. Well what a mistake. Was assures of 100% approval. What rubbish. Application made sent off details etc. Sent off extra info needed in the form of a photo of my driving licence using their upload app on my mobile, what a useless app!!. Further comms received information not readable? Resent using a scanned copy high quality > 300dpi Well application on hold as details do not match records. Several calls made their robot doorkeeper is comparable to a doctor's receptionist!! Well they were insistent upon using my old address, despite requesting that they use my current address, updated it when using their webpage, whilst they acknowledged the change then no comms for over three weeks still waiting. Avoid them”

Helpful Report

Posted 9 months ago

“Zopa advised me I was preapproved for a £7500 consolidation loan I wasn't looking for a loan but it was offered and after some consideration thought, yes ok I'll go for it, reduced some interest/payments and free up some cash. They needed to confirm my income so I gave them access to my bank account, added payment details signed the forms etc. This was Saturday afternoon, by Sunday morning I recieved an email from them telling me they were unable to confirm my income ?!?!?!? I get paid every month, the same as everyone else into the bank account I gave them access to. OK, fine I thought I'll upload a payslip.....dated in the last 5 weeks and showing that I actually earn £1000 more per annum than I have added to the application. By the next morning....guess what......another email telling me they unable to confirm my income ?!?!?! It's a pdf payslip in the format they asked for but apparently that was still insufficient. I call them and speak to the most nonchalant and unaffected customer service representative who when I explain I am concerned my application may be declined because there seems to be an issue with the documentation I keep trying to upload. She goes off and approximately 3 minutes later comes back and tells me I should ignore the email. Guess what?! Today I get an email from them telling me they have declined the application I submitted for the loan THEY OFFERED me! I am raging! My borrowing power is 6, its a consolidation loan that they OFFERED TO ME not that I applied for or was even considering and they have declined me based on presummably my income? I now have a hard search on my file which I only agreed to because the loan was 'preapproved' and no loan! They did this to my Husband aswell! If they are going to do this then they should at least change the wording 'preapproved dependant on circumstances' so at least consumers have the full facts before falling into a honey trap! 'Preapproved' clearly has a completely different meaning to every other lender I have credit with! I have a credit card with them which I will be paying off as soon as possible and closing the account as I refuse to do business with a bunch of incompetent clowns such as zopa! Absolutely disgusting!”

Helpful Report

Posted 11 months ago

“WOW AVOID TOLD THEM I WAS HAVING MENTAL HEALTH CRISIS NEED PAYMENT BREAK THEY TRIED TO HAVE GMP POLICE SECTION ME> THEY HAVE STILL REFUSED TO HELP AND TOLD ME THEY WOULD DEFAULT ME IF I DO NOT PAY THEM !!!! Terrible customer service and policies for dealing with venerable customers, especially anyone with mental health issues or disabilities. They have refused to give me a payment break of 30days on my loans and cards. I have just made the most recent payments on all accounts. Never missed any credit payment. Also long term loyal customer. I am going through bad , provable mental health crisis due to no fault of my own. Also have medically diagnosed mental health and neurological disabilities, this made no difference , they were none compliant with section 20 of the Equality Act 2010, "Reasonable Adjustments" I feel they therefore they discriminated against me, I have filed such a complaint today with them. They offered me this "deal" which meant if i didnt pay them they would mark my credit file with a non payment, if i miss more payments they will default me . LOL thats just normal process!!!! Other provides Like Vanquish Bank and 118 money were both amazing and in a very short space of time both offered me 30day payment breaks with no effect on my credit file. Vanquish actually are making a £167 interest payment due on my credit card account soon for me as well as putting it on hold for 30days . Crazy i needed 30 days so i can get back on top of my self employment and get everyone paid again !!! Am i not allowed any time off work for a mental health breakdown Zopa ? Well thanks for confirming my complaint is being dealt with. You have ignored that issue until now. I have no acknowledgement of my complaint in anyway . So thanks for confirming it ! I will be filing a court case against for mental health discrimination , wont use the ombudsman !!! Futher update 02/11/2023 Their repsonse was false and mis leading , they have offered me no support in the mean time. I have had to place further complaints about them discriminating under section 20 of the Equality act 2010 . Potential breaching FCA guidance when dealing with venerable disabled adults . They are making my mental health crisis worse and worse. AVOID ZOPA AT ALL COST”

Helpful Report

Posted 1 year ago

“My late mother passed away last Sept and at that time her investment account was frozen. As an executor of her will I had to provide grant of probate and other ID and a nominated bank account for my mothers funds to go to. All wee sent mid Mar 2022. In short nothing happened. after several weeks I started ringing to find out what the problem was. Just ringing is a painfully slow experience. Each time I rang I was assured the "operations team" would sort things and get back to me within 48hrs. What a joke...... I rang 4 times over a 6 week period and went through the same BS.... Eventually I asked to speak to a supervisor and was tole they were in a meeting but would call the following morning. Did they ring ? Of course they did not. I was an early investor with zopa on their peer to peer platform and always had good service but this new iteration of zopa is a joke. Eventually my mothers funds were released but the last thing you need when dealing with a deceased estate is incompetence from the very people that are duty bound to help you. Would I recommend zopa ? Absolutely not.......”

Helpful Report

Posted 2 years ago

“So, the service seems good on the surface. Fast responsive website and what seems like brilliant customer service. Remember, all that's on the surface. Now to the "Real Zona". I took out a loan of £16000. Called them to ask a few questions, checked out the monthly payment for affordability and also looked at the total payable. API was quoted as 22.9% resulting to almost £10k in interest payments over 60 months. All good so far as I had all the information I needed right there in front of me and as I had been informed I could settle early (which was the plan) without being penalised, the total payable didn't bother me as it would be reduced by an early settlement. I was wrong. All my dash boards showed £16000. Turns out Zona charged me an arrangement fee of £2,300 (14%+) but hid it in the "Loan Conditions" which you either have to click as a link to view whilst applying or, navigate to when your a customer. Sleazy act buttressed by the point that it should be boldly displayed on your account dashboard and loan information if it wasn't meant to be a dubious charge. Time to pay off the loan and I'm told a out the £2,300 charge (they politely told me where to find it). Sadly, you ha 've to complain to Zona first before you can escalate your complaint to the regulators. I complained to them and they then acted like they're actually investigating for 10 days but end up sending a letter with the conclusion I was expecting anyway - the fee was stated in your terms and conditions and you should've read it. Very shifty dealings if you ask me and I'll be going to the ombudsman about this. I probably won't get the fee waived !UT I'll join a list of growing complaints with the ombudsman and if the list gets long enough they'll be forced to deal with Zona accordingly. Stay clear of them unless you've been told about this hidden fee (okay, may be not hidden but placed in a document you'll never read after confirming monthly payment and APR etc) and you're happy with it.”

Helpful Report

Posted 4 years ago

“all in all so far , good services”

Helpful Report

Posted 4 years ago

“Fast reliable loan provider would highly recommend anyone who wants a loan for any reason.Thank you zopa.”

Helpful Report

Posted 6 years ago

Zopa is rated 1.5 based on 16 reviews