I ordered an ivory with blue stripes Irish Grandfather Shirt, size large. The order with the correct item was confirmed via email. Delivery was delayed twice (not Acorn's fault) and the item was finally delivered on the last day the person I bought it for was here before leaving for the East coast. When I opened the package, it had the correct order slip, but contained a green, size medium, Ireland Rugby jersey. I called four times, verified all of my information, and finally reached someone who then proceeded to go into a very detailed description of what a smart label is so I would know to use it in returning the item at no charge - I have a Master's Degree, I don't need to have someone belabor this kind of an explanation when I've already acknowledged having it for the return. I returned the item the same day, using said smart label. Ten days later, when I still had not received a new item, I checked and the return had still not been received. Given the Christmas holiday, this was understandable, but then I discovered that the customer service representative with whom I'd had the difficult conversation ten days earlier had not documented the call and I essentially started all over again. One thing to note about this business' website and correspondence - the only number they list on either is called Customer Service but is an "order-taking only" number. As soon as you explain that you have a question or an issue with an existing order, they give you a different number or tell you they'll refer your issue to someone else who'll get back to you in 24 to 48 hours! When asked why they refer you to the wrong number for resolving issues, the person you're talking to just keeps repeating that you need to call the other number - they don't have the ability to transfer your call. Unless you're at a place where you can wait with pen and paper in hand, you're out of luck.