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Anonymous
My advice is avoid this company like the plague. On the surface their pricing structure is second to none, this is where the romance ends. I set up a cafe from scratch and was a fool not to have done my homework/due diligence. What a fool I was. The mistake to use this company haunted me for over twelve months, in fact, the company still creeps back to annoy me such as the email I have received today offering me Black Friday Deals. The problems associated with this company do not start until you take delivery. They advise that you as the customer do not accept delivery off broken items. This on the surface may seem like an easy scenario to be in control of, wrong. Items are not always obviously broken following bumps and bangs either during loading or transit. Once you plug the product in to discover its faulty/broken you are on your own. Even when an item is delivered to you and you are removing the outer cardboard packaging as fast as you can before the delivery driver (who seems to be in an even greater rush to disappear) leaves to discover the item (a fridge) is smashed to pieces is of zero concillation as he only advises you contact the Adexa head office. This is the moment your next nightmare ensues as they simply quote verbatem a line from their website that you are essentially on your own. As your equipment that made the delivery journey unscathed breaks down good luck. Adexa are impossible to get hold of never mind get replacement parts from. This is where your fourth, fifth or sixth (I forget) problem starts. You cannot obtain simple or complicated parts either online or anywhere to service or repair the Adexa equipment. All the savings that you first thought you had made suddenly begin to dissipate when you are facing hefty repair bills for new/nearly new equipment. We originally spent several thousand GB pounds on pizza prep fridges bar under-counter fridges etc. The pizza dough roller was and still is tip top. I have two single unit under-counter fridges that never worked and indeed will now cost me money and time to get rid of not to mention an assortment of other broken useless rubbish. The hot water urn that broke on the first time it was used has had four new tap components replaced which you cannot find generic parts to repair yourself. On each occasion I required a replacement the shortest time I had to wait was three weeks (three weeks for a start up Cafe without a hot water Urn, we had to boil kettles which luckily were not an Adexa product). I was also informed that the breakage was due to operator error and that the tap components are considered a consumable product. This results in a £16 repair bill each time for an item that was within twelve months of its original purchase date, i.e. not covered under any kind of warranty. I beseech you, for your own sanity and ultimately your own pocket; do not use this company as they are incompetent and border on the criminal when it comes to their delivery/return policies as well as their exceedingly poor customer services. Comically I attempted to communicate with complaints department, impossible waste of everybody's time. I am not sure I have really painted the picture fully. The above Star was only given as in order to leave a rating you cannot give the company a Zero Star Rating. p.s. I am happy to provide photographs, copies of invoice numbers, email transcripts whatever you require for me to aid you in any decision making process that might involve any form of contact, association or purchase from the aforementioned company.
4 years ago
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Adexa Direct has a 1.1 average rating from 1,000 reviews

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