Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 998 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 16th January 2025

Anonymous

Adexa Direct 1 star review on 17th December 2024

The King's School

Adexa Direct 1 star review on 9th December 2024

Anonymous

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 star too many for a company like this. Unfortunately I had to find out the difficult way how. Firstly ordered a product that came damaged, talked to customer service who then said that they need to investigate. I sent pictures and a video as a proof apparently not good enough. Then when looking into options found a better product online and said I need to return this one as I found the better one, they said they can get it back as they need to finish investigation. Then asked to speak to supervisor which answer was they may or may not call back later.”

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Posted 2 days ago

“Hilariously I was thinking a one star review would be problematic for these sharks. Not worth going into much it would seem, since they apparently can't organise a P in a Brewery - but what I will say is they sold us an ice machine that makes slabs of ice that look like they could be cubes if they were made better. They claimed because there was a picture in the listing of someone holding a slab of ice that we should have known. Much like a printer seller arguing that a huge blob of ink on a page was "what it does" - or a seller of "sliced bread" handing over a full loaf. It does need to do the one thing you advertise, you big load of pirates! Anyway - we're £400 down and 12 emails to what might as well be a bot, to achieve nothing but "it's supposed to make massive slabs". Try putting one of those in your G&T.”

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Posted 3 days ago

“very bad service”

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Posted 4 days ago

“Very very bad customer service, first of all they don't consider customer a "customer first"policy they only consider adexa made policy first. Rachel and Alex very bad service, She will argue with you just to prove you wrong ,even though she agreed that they made mistake and they have sent wrong items , but they can't take them back and I have to order it again and and she was credit for £ 22 even though item which I ordered and came wrong that is around £ 152 What a joke Rachel is Never buy again Other company like Nisbet and cater they are lot cheaper and best customer service”

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Posted 5 days ago

“I had to spend another 1 pound on something I didn't need just to get free shipping AND THEN THEY SENT THEM AS TWO SEPERATE PARCELS!!!!”

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Posted 5 days ago

“Why is this company still trading as all the reviews are absolutely spot on. The company has no after sales at all and will not be using them again. Do not use this company absolutely useless after spending nearly £3k with them.”

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Posted 1 week ago

“This is not a good company to buy from Made an order which I’ve received it on 2 different dates and had a part missing from what I’ve ordered which I called them and reported the missing part they told to wait the part never arrived. Wrote to them they offered me a partial refund when I refused it they told they can’t assist me anymore as I’ve not reported the missing part that they told me to wait for it now they’re saying i should have reported within 24 hrs which I did and been told to wait. This company is a SCAM”

Helpful Report

Posted 1 week ago

“What a sham of a company, products supplied damaged and after weeks of complaining they basically say they will do nothing as its your fault for accepting the delivery. In the event you want to return a product they insist that you pay for the transport + 20% restocking charge + an admin fee, all in all you have to pay almost the cost of the item. In all my years of working with commercial suppliers I have not come across a company that blatantly does not care if you get a product that is undamaged or in working order. There is no after sales service and the products are often poor quality. Avoid this company at all cost and purchase from other reputable companies.”

Helpful Report

Posted 1 week ago

“I wish I had checked the reviews here first. Equipment is faulty, impossible to return I would advise people intending to purchase from this company to buy else where”

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Posted 2 weeks ago

“A disappointing company that wasted my time waiting for an item. More than 20 days after ordering, I had to proactively check to find out it was not in stock.”

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Posted 2 weeks ago

“I purchased a glasswasher in August. The overheat stat had cut out 4 times since August. I have had over 30 years of experience repairing machines so I knew the overheat stat was faulty. I rang Adexa service and I was on hold for over 60 mins until I spoke to anyone. i was told to take a photo of the part, a photo of the serial number plate and a report from a qualified engineer. Having over 30 years of experience I wrote a report on my companies official job sheet. Two weeks later I get a response from the service department requesting the information I had previously sent. This level of customer service is totally unacceptable and the customer I sold the machine to was left without a working machine for over 2 weeks. I will not be purchasing any more equipment from this company.”

Helpful Report

Posted 3 weeks ago

“If I could leave 0 stars I would because their customer care and service is non extant. I have called customer serviced twice and have both times been on hold for almost 2 hour. The customer service lady was rude and unhelpful. The trolley we receive was completely broken before delivery and has not been removed from its box. However because of a time delay due to school holidays and a wrong email, Adexa refused to replace or discuss the broken trolley. We now have a broken brand new trolley that we will have to dispose of as the broken parts are hard plastic and can't be repaired. I did not even get an apology from your customer service about the long wait on the phone, the fact that the trolley was broken or that you won't be helping us. Just; We can't do anything to help you because of the long delay between delivery. (About 6 weeks from receiving it) The item is still in the box as received sitting in our school reception office.”

Helpful Report

Posted 1 month ago

“Here’s an example of a critical review for an online seller: Terrible Experience - Avoid at All Costs Rating: 0/5 I had the worst ever experience with this seller.Ordered over 2k worth items. Only part of the order arrived, some items were damaged. The quality was subpar. To make matters worse, their customer service is non-existent. I tried reaching out multiple times via email and phone, but no one responded. When I finally got a reply, it was dismissive and unhelpful. They refused to process a refund for the damage items and pay back money for the items that they had never been sent. This seller clearly doesn’t care about their customers or the quality of their products. Save yourself the frustration and shop elsewhere.”

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Posted 1 month ago

“The worst company in the world, absolutely scammers”

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Posted 1 month ago

“I was a little wary after reading other negative reviews... Should have paid more attention! Had a fridge delivered. It's DOA - doesn't get cool. Chased and chased via email, live chat - they just don't respond. Tried to call - you are permanently at "position 10 in the queue", it never goes down. How on earth can a company exist like this in 2024, what a joke. I'll end up going throguh card company to get a refund, what a waste of everyone's time.”

Helpful Report

Posted 1 month ago

“Adexa are absolutely rubbish You can't get anything fixed without a report and we have a condemned sign on their oven. The other one don't work properly either and not sure how to get a report on that.”

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Posted 1 month ago

“Horrible company avoid like the plague wasted 15 hours on the phone to these 5 weeks after the order offered me a refund with fees because they couldn't offer a solution. Please do not buy”

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Posted 1 month ago

“Terrible customer service.. sent the wrong missing brackets”

Helpful Report

Posted 1 month ago

“Below is a summary of the key issues and my concerns: 1. No Tracking Information Provided: Despite Section 3.8 requiring customers to follow tracking emails, no tracking information was provided to me due to the delay. This left me unable to monitor or prepare for the delivery as normal. When contacting the courier, I was unable to get any information and was told to contact Adexa for update. 2. Lack of Communication: Adexa failed to communicate the delay or the reasons behind it, causing unnecessary inconvenience and frustration. I contacted the company on 26th, 27th, 28th, 29th of November and 2nd of December. I was told an update to the delivery would be provided via email, no customer service agent responded as promised. 3. Request to Cancel Ignored: As per Section 4.2 of your terms, I submitted a written request to cancel my order on 29th November due to the poor service and delay in delivery. This request was ignored, contrary to your cancellation policy. 4. Damaged, Mispicked, and Faulty Item: The item delivered was damaged, mismatched, and faulty upon arrival. It showed clear signs of prior use, lacked protective wrapping, and was missing parts. These are unmistakable indications that the product was not new, as described. 5. Notification with Evidence: In compliance with Sections 3.12 and 5.3 of your terms, I notified Adexa and I supplied photographic evidence showing the condition of the box, the missing parts, and the damaged, used state of the item.”

Adexa Direct 1 star review on 6th December 2024

Helpful Report

Posted 1 month ago

“I purchased 26 pieces of 2/3 electric chafing dishes from Adexa, and within just six weeks, three of them have already stopped working. The quality of these items is disappointing given the cost involved. To make matters worse, when I reached out to their customer service for assistance, I ended up waiting on hold for over an hour without getting any resolution. This level of service is unacceptable, and I regret choosing Adexa for my needs. Save your time and money and look elsewhere if you're considering a purchase from them.”

Helpful Report

Posted 1 month ago

Adexa Direct is rated 1.1 based on 998 reviews