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Margaret
I was searching for a wet fish display counter. I called up Adexa and spoke to a joe as I wanted to make sure what came up on google search was ideal for fresh fish display because we a seafood shop. Joe confirmed to me that even though it said Deli on the product it was ideal for fresh fish. The temperature range advertised on the product was -2C to + 2C. I paid over the phone to Joe as soon as he has confirmed that the serve over counter was ideal for Fresh fish . I also paid extra to have have it delivered next but it never arrived until following Thursday which was a week later. Got my fresh fish on Saturday, only to notice that the temperature range was 2 to 8C. As they were closed for the weekend, i completed a form online over the weekend and I called Adexa on Monday to complain about the temperature difference and also there was a big leak on the sides of the product with lots of smell. It took Adexa 2 weeks to send an engineer in. The engineer suggested adapting the product, which he finally did 3 weeks into this whole saga . The day after the adaptation, the leak increased and temperature went as high as 13C and my shop there is leak from both sides of the deli counter . Jo has now said he didn’t confirm the display counter was for fish and that there is nothing that Adexa could do. I have paid £1465 plus £180 to remove my front door . They sure shouldn’t get away with this. The item was delivered faulty and they sent in an engineer to fiddle with it which has now made the leak worse. I would like a replacement or my refund . If anyone knows a away forward. Please help. Adexa are rouges ☹️
4 years ago
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