Exact same as other reviews. Ordered and paid for multiple items on 17th feb they claimed were in stock. No contact made at all to confirm delivery ,impossible to get through on phone and most emails ignored. Finally replied with still no date for delivery and telling me I just pay a 5% fee to cancel!. I dont think so!. Regardless of their illegal and unfair terms of contract, distance selling regulations and consumer contract law applies , do not be fobbed off with these illegal charges. You have a right to cancel up to 14 days AFTER delivery least of all 14 days from ordering and I will be reporting them to both the CMA and trading standards for their illegal practice . Left me with no choice but to charge back my payment from my card provider and I will never go near these cowboys again. I suggest you dont either