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Ah
This company are a total bunch of cowboys. Stay well clear of you don’t want to get stressed out and have the hassle of going to your bank for a refund. We had a beer fridge delivered, opened the following week after delivery , and it had a massive dent right in the front of it. We contacted them and they said it was our fault as we didn’t inspect on delivery, which the goods were very well packed with cardboard and polystyrene so there’s no way it’s happened by the courier. They have refused to take it back or offer a partial refund for the damage, despite being within the 14 days long distance selling time scale for goods as described and 30 days within the timescale of faulty goods which this is. I think the company buy returned goods , and resell as 100% products. Avoid avoid avoid this company are deceitful , and extremely cheeky when they respond to any issues. I’ve never dealt with such an appalling company and customer service staff. The one customer service incompetent woman is very cheeky and her manager another incompetent lady doesn’t even bother to respond to e mails. Also the telephone number on the website doesn’t work. Scam scam scam stay very clear. Ps you will also note there is no defending themselves against these terrible reviews which says it all. To note I have been told to delete the customer services and managers name as they feel it’s in breach of their data protection. However they can take £455 of my money, send me a broken damaged beer fridge and tell me it’s not their problem. I have went to my credit card company who are going to investigate these cowboys and will be fully reporting to trading standards. The goods delivered have no manufacturer name, the instructions do not give you any instruction on how to control the broken equipment , and lastly if you have any mechanical problems whatsoever do not even think you’ll have a warranty as they are no interested. Do not be fooled by the cheap prices. If it’s too good to be true it usually is, which is totally the case. You have been warned. I’ll be leaving this review on as many sites as possible too!!!
3 years ago
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Adexa Direct has a 1.1 average rating from 1,000 reviews

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Alice, Customer Support

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