Horrific experience! Bought a microwave shelf. Contrary to company policy the delivery driver did not contact me to advise of delivery. No signature would have been obtained therefore. Rather they left it in unused porch. I discovered it 2 days later (this based on Adexa's account of delivery date!) It arrived with box in tact but shelf damaged with scratches down both sides. Contacted company for a refund - I couldn't get them to answer the phone and email responses very slow and limited. They told me I had gone beyond the 24hr notification period after delivery and should have notified their driver of the issue on delivery. Tried to point out that the shelf had been left in my unused porch for 2 days without me knowing it was there - on delivery the driver had made no attempt to contact me or my builder who was at the address that week to receive it. I had no text or email to tell me it had been delivered. When I discovered it I notified them within 24hrs of the damage. They just haven't responded to my explanation and totally ignored me. I have to resort to consumer ombudsman as a result. In my view this company is not willing to follow their own policy and certainly not prepared to listen to their customer when they breach that policy. Totally unreasonable.