I think I should consider myself lucky as I've not purchased anything yet from those people. But my story started pretty bad, that's why I decided to search for some reviews. Their phone never answer, from 10 times when finally once someone picked up, they promised that the salesperson will contact me to explain my query within an hour... You got this, they never rang back. When I wanted to check if they will on their chat a person there was very angry and couldn't even properly read what I was trying to ask them for. I'm lucky that I did not spend a penny with them... It could be a disaster as I was to buy a walking fridge and with all the extra shelves and services it would come up to £5000. Watch out with them surely!