I wouldn't even give this company a 1 star review.
I ordered a chip scuttle & a fryer for them both which have broke within a week of having them. The chip scuttles bulb stopped working after 1 use and the fryer has stopped heating after 1 week of using it. When I have emailed the company to complain, I have received the worst customer service from an Eloise including her accusing me of lying about the bulb not working in the scuttle which she clearly can see has stopped working after me sending video evidence to her. They are now saying that they cannot do anything about my chip scuttle as I didn't report it on the day - the day being a Saturday and their opening hours being Monday to Friday so I have to fix the scuttle myself. Regarding the fryer, I am expected to take 5 different steps before they even consider collecting it. One of these steps being to put it back in it's original packaging which I do not have as I stupidly binned it after thinking Adexa was a reliable company and my product wouldn't break down within a week of having it, considering it is brand new. I am now told that they can't do anything about either of my broken products and it's tough luck that they're broken.
I will never ever order from this company again and I definitely will not recommend it to anyone. And as goes for their staff (Eloise) - they need to train their staff on customer service because from my first email, the service that I have received is disgusting.
We are a small business which has been open for a month and we are now at a huge loss because of this company.
3 years ago
Adexa Direct has a
1.1
average rating
from
999
reviews
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